Ready for the new Re(t)aility?

You can no longer ignore it. The digital transformation is also taking place in the retail sector. We are on the eve of significant changes thanks to technology such as IoT, Virtual Reality, Big Data, and Machine learning.

At the same time, customer requirements are changing day by day, and providing good service is becoming more and more challenging. While Amazon recently delivered its first package with a drone, Coolblue puts a vacancy online for a package hugger. In addition, various organizations are already using WhatsApp as customer service. It couldn't get any crazier. The result is that the customer expects more and more: they are more price-conscious than ever, they expect fast, high-quality service, short delivery times, ease of use, and open to innovative products.

Thanks to new technology, you as a retailer can respond to this and further streamline existing processes so that you stay ahead of the competition. It is a matter of seeing the digital opportunities, embracing them, and taking full advantage of them to bring about change.

PROGRAM 5 OCTOBER 2017

12:30 – 13:00 Reception

13.00 – 13.15 Introduction by chairman Gino Van Ossel

Gino Van Ossel is one of the most important retail specialists in Europe. Over the past two years, he has closely followed retail developments and is rapidly formulating insights, developments, recommendations, and warnings. Gino keeps its finger on the pulse of the shopping consumer 24 hours a day. In addition, he proves to be a good entertainer during his presentation.

13.15 – 13.45 Practical case: Royal Auping, Frank Scholte

"Aupings Journey, from Manufacturer to Omnichannel retailer" Frank Scholte, CIO at Royal Auping, takes you through the transformation that the Auping family business is undergoing because the end consumer is changing. This is due to the digitization around us. Auping experiences this on a daily basis and inspires you how to deal with this as an omnichannel retailer and how to adapt business models to this.

13.45 – 14.15 Practical case: VTwonen, Philip Verhagen

Philip Verhagen, category director at VTwonen, explains how his company responds to customer experience and the role of inventory management during the different phases of a product's life cycle.

– How can you pre-identify the toppers in your new items?

– When do you have to remediate products that fall short of expectations, and how do you deal with unreliable suppliers?

14.15 – 14.45 Break

14.45 – 15.30 Keynote presentation Gino Van Ossel

Retailers see their online sales grow very quickly. Unfortunately, that online turnover is not always profitable.

– What are the big margin killers?

– What trends do we see here, and can we expect improvement?

– And what role does logistics play in this story?

Prof. dr. Gino Van Ossel zooms in on the challenges and opportunities of today and tomorrow.

 15.30 – 16.00 Practical case: SphereMall, Christian van Someren

“Next year, every consumer will have their own personalized online shopping experience.”

What does the ideal world for the consumer look like? How far are we? What three practicalities are preconditions for guaranteed success? Christian tells you how B2B, B2C, retailers, and producers can benefit from consumer centricity. And how you can offer individual personalized commerce to every consumer with new technology. In short, fasten your seatbelt!

16.00 – 16.30 Practical case: Lucardi, Theo Koomen

“Lucardi is doing well.”

In addition to strong online growth, the jewelry chain still opens new stores every year and generates turnover from external channels. Theo Koomen, director of Lucardi, discusses the specific characteristics of the jewelry trade and how Lucardi can achieve annual growth with its omnichannel strategy both online and in stores:

– What are the market trends, which you can take advantage of, and which trends can you make yourself?

– How do you organize your supply chain as efficiently as possible?

– What does the current market mean for the design of your organization?

– Which projects have proved successful and which less so?

16.30 – 17.00 Wrap up by the chairman of the day

17:00 – 20:00 Drinks + BBQ